Android Manager (MobileGo for Android) FAQs

• 1. How to enable USB Debugging on my device.

  You can follow the screenshots below to enable USB Debugging.

  1. For Android OS 2.0~2.3
  
  

  2. For Android OS 3.0~4.1
  
  

  3. For Android OS 4.2 and later
  

• 2. What to do when a device is not connected to MobileGo.

  The following reasons may lead to this case:
  1. The installed product is not the latest version.
  2. The device version is not supported.

  To resolve it, you can follow the steps below:
  1. Download the latest version of the product for reinstallation from the link http://www.wondershare.com/mac-android-manager/
  2. Make sure the device is supported by the product. For the supported devices, you can visit: http://www.wondershare.com/mac-android-manager/reference.html
  3. Enable USB debugging on your device by the link http://support.wondershare.com/how-tos/how-to-enable-usb-model-on-my-phone.html
  4. Reinsert your USB cable or click the Retry button to connect the device again.
  

• 3. What is the difference between the trial and the full version?

  The trial and registered versions of MobileGo for Android Pro (Mac) are functionally the same product. The only difference is the trial version only works for 15 days.

  If you'd like to use it after the free trial expires, you can go to the link below to buy the product. There would be no time limitation in full version.

• 4. What device system is supported?

  The application is compatible with on Mac OS X 10.6, 10.7, 10.8 & 10.9. The system requirements are as follows:

  RAM: 512MB or above

  CPU: 1GHz Intel or AMD CPU

  Free Hard Disk Space: 500 MB or more
  

• 5. Is the device compatible with Mac OS 10.9?

  The application is compatible with on Mac OS X 10.6, 10.7, 10.8 & 10.9. The system requirements are as follows:

  RAM: 512MB or above

  CPU: 1GHz Intel or AMD CPU

  Free Hard Disk Space: 500 MB or more

• 6. How to add contacts.

  You can follow the steps below:
  1. Connect the device with the computer and start the product.
  2. Click Contacts tab. You can click the New button on tool bar to add contacts directly. Or click Import/Export to select Import Contacts to load contacts from the computer.

• 7. What contents can I back up?

  The product supports backing up Contacts, Text messages, Calendar, Call logs, Playlists info, Apps, Photos, Music and Videos. You can follow the steps below to do this:
  1. Connect the device with the computer and launch the product.
  2. After the device is detected by the product, click the One-Click Backup button or Super Toolkit tab on the top to start backup process. You will get the following window.

  

  3. Choose the content you want to back up and click the Back Up button.
  

• 8. How to fix it when the product prompts "Your device is sleeping now".

  You will get the message when the device goes into sleep mode. To resolve it, you can follow the steps below:
  1. Make sure the device is supported by the product. You can go to the link to check the supported devices.
  http://www.wondershare.com/mac-android-manager/reference.html
  2. Restart your device or reconnect the USB cable to wake it up.
  3. If it doesn't work, you can tap Settings>Developer options>Stay awake for 4.0 system and Settings>Applications>Development>Stay awake for 4.3 system or below.