Sales FAQs

• 1. How to retrieve the registration code

  If one of the following happen to you:
  You didn't receive the registration code promptly;
  You can't register the software successfully;
  You lost your registration code after re-installed your computer;

  You're able to get the registration information through our Retrieve Registration Code using your Licensed email or Order number.

  If you've lost your licensed email or the order number, or they are not recognized by our system, feel free to contact us for help.

  Note: To get fast response, please included the Order Number and/or the email you use to purchase our product, or attach the confirmation email sent from the payment platform (Regnow or Avangate). This will help us find your order quickly.

• 2. Is it secure to place an order on your Website?

  Our website (mac-dvd.com) is certificated by McAfee and Norton security. Whenever you're browsing our site, downloading our applications or purchasing our applications, your privacy is safely protected and guaranteed. Digital River is industry-leading ecommerce processor. We use Digital River to process transactions. SSL encryption is used to protect all the transaction information during the whole payment process.

• 3. How can I know whether the order is completed successfully?

  Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: Avangate, RegNow or PayPal. After this e-mail, you will receive a registration e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam. You can go to the following links to confirm whether your order is successful or not:
  SWREG: https://www.cardquery.com/app/support/customer/order/search/not_received_keycode
  RegNow: https://www.regnow.com/cs/orderStatus

• 4. How can I get an invoice?

  For every successful order, the payment platform will send a confirmation e-mail containing the link of the invoice. You can print the electronic invoice by clicking visit this link. RegNow: https://admin.regnow.com/app/cs/lookup

• 5. Can I order a CD and how long can I get it?

  It is for sure that you can order a Backup CD for each product. In the shopping card, you can choose to add Backup CD to the order by extra $10 around.

  After you complete the order, Average shipping time is 4 to 10 business days, but please allow up to 3 weeks for delivery to account for foreseen variances in production and shipping. The Backup CD/DVD fees are not refundable and are not included in any refund policy. We cannot change your shipping information after an order has been processed. If you have entered incorrect information, please call Average Customer Service line at +31 88 000 0008.

  Kind tip: The CD is charged and provided by Average, not Mac DVD Studio. As software developer, Mac DVD Studio only provide download version.

• 6. I purchased the wrong product by mistake. Can I exchange it for the right one?

  Here are two solutions for your reference:
  1. If you think you might use the "wrong product" in future, you can keep it and we will provide you free updates lifetime. What's more, you can buy the "right product" with 20% discount.
  2. We will refund the "wrong product" after confirmation, but please buy the "right product" first.

• 7. How to pay for the product with my bank card/credit card?

  Step 1. Click Buy or Buy Now on the product page, then a product list page will pop up.
  Step 2. Check the list to reconfirm the items you want. Extended Download Service is offered and charged by the payment platform Avangate/Regnow, not by us (With Extended Download Service, you can download the program if you lost the download link, which is also offered for free by us). If you don't need this item, you don't have to buy it.
  Step 3. Click Secure Checkout. Please fill in your card information on the page, and follow the on-screen instructions to complete the order.

• 8. Can I cancel my order after placing it?

  Since the order is processed automatically, it is not allowed to cancel the order. Besides, free trial version will enable you know more about the software and check whether it can meet your needs before purchasing.





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