DVD Copy for Mac FAQs

• 1. How to fix when the copy freezes at around 50%?

  It is suggested to test different DVDs to see whether it just occurs in some particular disc or on all DVDS. If it occurs on some particular disc, it is possibly due to some incompatible factors. Please contact Support Team and provide the DVD title.

  Normally when the process comes to around 50%, the program starts decoding the disc to blank disc. An alternative is worth trying.
  Click Copy to Local icon on the main interface of the software. That's a way of copying DVD to hard disc first. You can then re-burn the ISO to a new blank DVD by Disk Utility: highlight the ISO in Finder, right-click it and select Burn ISO to option in short-cut menu, insert blank disc to burn.

  If it still freezes, please contact us with the log for further analyses.

  How to find the log?

  For Mac OS X 10.7 or 10.8, click Finder, go to the top menu, choose Go, press alt/option key on your keyboard and choose Library. Now you can find the log in the pop-up window: Library/Preferences/Software/Software name/Log.txt

  For Mac OS X10.6 or 10.5, click Finder, Users/Library/Preferences//Software/Software name/Log.txt

• 2. What's the meaning of DVD Region Code Designations?

  There are six major geographical regions and two additional regions reserved for specialized use of the DVD world.

  In other words, DVD players and DVDs are labelled for operation with different geographical regions. For example, all DVD players sold in the U.S.which is in region 1 are restricted only for region 1 discs. On the back of each DVD package, you will a find a region number (1 thru 6).
  The geographical regions are as follows:
  REGION 1 -- USA, Canada
  REGION 2 -- Japan, Europe, South Africa, Middle East, Greenland
  REGION 3 -- S.Korea, Taiwan, Hong Kong, Parts of South East Asia
  REGION 4 -- Australia, New Zealand, Latin America (including Mexico)
  REGION 5 -- Eastern Europe, Russia, India, Africa
  REGION 6 -- China
  REGION 7 -- Reserved for Unspecified Special Use
  REGION 8 -- Resevered for Cruise Ships, Airlines, etc...
  REGION 0 or REGION ALL -- Discs are uncoded and can be played Worldwide, however, PAL discs must be played in a PAL-compatible unit and NTSC discs must be played in an NTSC-compatible unit.

  Tips: Please make sure the DVD can be recognized by your Mac first. And then you can use our programs to make it region-free.

• 3. What's the difference between D5 and D9 DVDs?

  The main difference between D9 and D5 lies in their capacities. D9 refers to DVD ± R DL discs, which is single sided double layer disc with a maximum capacity of 8.5GB. While D5 is a single sided single layer, whose maximum capacity is 4.7 GB.

  D9 can hold about 8,540,000,000 bytes and that is 7.95 computer GB. But D5 holds less than D9, which is around 4,700,000,000 bytes and that is 4.37 computer GB.

  For checking a DVD disc capacity, you can firstly insert the disc into your Mac, then press Ctrl key and left-click your mouse at the same time, select Get Info option, you will the information you needed. The capacity less than 4.7 GB is considered as D5 disc while more than 4.7GB and less than 8.5GB is D9 disc.

• 4. What is an IFO file?

  IFO (stands for InFOrmation) is a type of DVD file that stores information about chapters, subtitles and audio tracks.

  A DVD Disc contains two sub-directories: AUDIO_TS (audio title set) and VIDEO_TS (video title set).

  As one of the three types of files (VOB, IFO, and BUP) a standard VIDEO_TS file should contain, IFO file can provide important navigational information, such as where a video chapter begins, and where audio and subtitle streams exist within the movie (VOB) file. IFO files are not encrypted.

  How to convert an IFO file by DVD ripper tools?

  Double-click IFO file, you will find VIDEO_TS folder there. You can drag the VIDEO_TS folder to the software directly.

• 5. Why do I get the message "Import Failed! Please make sure the impoted file is no large than D9"

  You may get the message as below while importing a DVD.

  

  If your DVD is not larger than D9 and play fine with the DVD player before importing, then the problem is possible due to the strict encryption of the original disc.

  As most DVDs released in 2011 or 2012 like Captain American and Cars 2 have applied new technology to protect copyright, they will make such software unable to read the correct data.

  Meanwhile, we are doing our every effort to resolve this issue and to upgrade the software for performance improvement.

  We always purchase DVDs at certain intervals by meeting customers' needs. Once the solution works out, we will update our software. Our purchased customers are entitled to enjoy free life-time updates.

  We are so appreciated of your kind contacting with more details (Tile, region code, purchase link in Amazon). We can purchase the exact DVD for test.

• 6. What is an ISO file?

  An ISO file, often called an ISO image is an archive file (also known as a disc image) of an optical disc, composed of the contents of every written sector of an optical disc. Its file entension is .iso. You will get Video_TS folder and Audio_TS folder as you open the ISO file.

  ISO burning is the most important feature of an ISO image, which now is typically a native feature of modern home and business computer operating systems. An ISO image can be easily rendered or burned to a DVD or CD by using media authoring or disc burning software.

• 7. What is a .dvdmedia file?

  .dvdmedia extension is a VIDEO_TS folder with the .dvdmedia extension which is only available on on Mac OS. File with this extension shows as a folder in Window system, but it can be played directly in a Mac DVD player.

  You can change a .dvdmedia file to a VIDEO_TS folder and vice versa. Three steps to change a a .dvdmedia file to a VIDEO_TS folder and vice versa:

  1. Right-click the .dvdmedia file, Click Get Info.

  2. Remove the suffix .dvdmedia in the Name & Extension field, and then click Return.

  3. Click Confirm in the pop-up window. And the .dvdmedia file becomes a VIDEO_TS folder.

  Then you can launch the program, and use the Load DVD feature to load the folder.

  You can also change the folder back to .dvdmedia:

  1. Right-click the VIDEO_TS folder > Get Info

  2. Add the suffix .dvdmedia in the Name & Extension field, and then click Return.

  3. Click Confirm in the pop-up window. And the VIDEO_TS folder is back to .dvdmedia file.

• 8. Why do I keep getting "Oops something went wrong in the burning something..."?

  Please make sure whether it is related with your DVD drive. So you need to know the method of checking the DVD drive.

  Situation 1: Without launching our program, select a video on your desktop, right-click it and choose Burn ... to disc to see whether such prompt comes up. Your DVD drive needs a thorough check if it happens.

  Situation 2: If the error occurs while you are using our program, it is possible that the continuous use of DVD drive result in it. You should restart your computer and stop your DVD drive being used for 20 min, then try again.

  If neither the two can explain your case, please offer us the log for our further testing.

  For Mac OS X 10.7, click Finder, go to the top menu, choose Go, press alt/option key on your keyboard and choose Library. Now you can find the log in the pop-up window: Library/Preferences/Software/Software name/Log.txt

  For Mac OS X10.6 or 10.5, click Finder, Users/Library/Preferences//Software/Software name/Log.txt

• 9. Why doesn't my DVD player recognize the copied DVD?

  Please firstly make sure that the copied disc plays well on Mac and the copy process is successful. Then you can check whether the blank disc is compatible with the DVD player. If it is not, you should change the blank disc (e.g. change from dvd+r to dvd-r) with a new one for a try.

  Meanwhile, here is an alternative method for you to have a try:

  1. Click Copy to Local icon on the main interface of the software.

  2. Copy DVD to hard disc first.

  3. Return the ISO to a new blank DVD by Disk Utility: highlight the ISO in Finder, right-click it and select Burn ISO to option in the shortcut menu, insert blank disc to burn.

  4. Try to check whether they can play normally on your DVD player.

  If all above methods do not work, please contact us with more information such as DVD name, UPC code, Amazon link, the brand and model of your bland DVD disc, the brand, model name, serial number and regional code of your DVD player, the time you purchased the DVD player,etc.

• 10. How to fix "Load Failed"?

  There are two simple steps for you to solve this problem.

  1. Make sure the DVD can be recognized by your Mac first.

  2. Confirm you load the DVDs properly. Locate the DVD you want to copy in the main interface of the software and click the Select button to load the DVD.

  If this method does not work, please make sure your DVD has standard structure which includes BUP, VOB, IFO files. If the problem still exists, please kindly contact us with the information of DVD for our further testing, such as DVD name, UPC code, Amazon link etc. Meanwhile, please try other DVDs to see if this happens on all DVDs.

• 11. Why do I keep getting “Ooops there seems to be some error occurred. You can try again with different settings, or contact support Team”?

  This issue may be caused by continuous use of DVD drive for long time. So please try to restart your computer and rest your DVD drive for 20 min or so and try again. If this method doesn’t work, please contact us with the log.

  How to find the log?

  For Mac OS X 10.7, click Finder, go to the top menu, choose Go, press alt/option key on your keyboard and choose Library. Now you can find the log in the pop-up window: Library/Preferences/Software/Software name/Log.txt

  For Mac OS X10.6 or 10.5, click Finder, Users/Library/Preferences//Software/Software name/Log.txt

  Apart from it, another method may do you a favor.

  1. Click Copy to Local icon on the main interface o f the program and select copy to ISO. That's a way of copying DVD to hard disc first.
  2. You can re-burn the ISO to a new blank DVD by Disk Utility (built-in burning software of Apple): Open Disk Utility on Mac, choose Images > Burn from the top menu bar, add this ISO file to Disk Utility and insert a blank DVD disc with enough space to begin burning.

• 12. Why do I get the error message "There is not enough space in your hard disk, please clear it."?

  There will be a temporary folder created automatically on your local hard drive during the copying procedure. Make sure that your local hard drive is three times capacity of your DVD.

  e.g: If the size of original DVD is 4.7 GB, the spare space on your local hard drive should be 14.21 GB.

  If you are still confused, please contact us with the log.

  How to find the log?

  For Mac OS X 10.7, click Finder, go to the top menu, choose Go, press alt/option key on your keyboard and choose Library. Now you can find the log in the pop-up window: Library/Preferences/Aimersoft/DVD Backup/Log.txt

  For Mac is OS X10.6 or 10.5, click Finder, Users/Library/Preferences/Aimersoft/DVD Backup/Log.txt

• 13. How to speed up copy process?

  Generally, copy speed is affected by the following 4 factors:

  1. The size of DVD. The larger size will take much more time to copy.
  2. The hardware configuration of your Mac.
  3. External environment during conversion. If there are many other programs are running at the same time with the conversion and occupy the CPU resource too much, it will affect copy speed very much.
  4. The copy time will be slow if the capability of your DVD drive reading DVD disc is not so good.

  It is suggested stop running other applications during copying.

• 14. What are the limitations of the trial version of DVD Backup for Mac?

  The free trial version provides only 10 times usage. However, it plays as well as the full version.